{"id":63,"date":"2026-11-14T04:52:53","date_gmt":"2026-11-14T04:52:53","guid":{"rendered":"https:\/\/softwaretaxer.shop\/?page_id=63"},"modified":"2026-11-14T04:52:53","modified_gmt":"2026-11-14T04:52:53","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/softwaretaxer.shop\/?page_id=63","title":{"rendered":"Return, Refund &#038; Cancellation Policy"},"content":{"rendered":"<h2>30-Day Return, Refund, Exchange &amp; Order Cancellation Policy<\/h2>\n<p>At <strong>SoftwareTaxer LLC<\/strong> (<code>https:\/\/softwaretaxer.shop<\/code>), customer satisfaction and transparent billing are our highest priorities. We provide a clear, fair, and merchant-compliant <strong>30-Day Refund, Exchange &amp; Cancellation Policy<\/strong> for all SoftwareTaxer digital software purchases:<\/p>\n<h3>1. 30-Day Full Refund Window (Unactivated Software Licenses)<\/h3>\n<ul>\n<li><strong>Eligibility Window:<\/strong> You may request a <strong>100% full refund within 30 calendar days<\/strong> of the purchase date for any SoftwareTaxer license key that has <strong>not yet been activated<\/strong> on our license server.<\/li>\n<li><strong>Restocking \/ Cancellation Fee:<\/strong> <strong>$0.00 (Zero Fees)<\/strong>. We never charge restocking or administrative processing fees.<\/li>\n<\/ul>\n<h3>2. Defective Software, Activation Issues &amp; Edition Exchanges (Activated Licenses)<\/h3>\n<ul>\n<li><strong>Technical Support &amp; Free Replacement:<\/strong> If you experience a technical defect, operating-system incompatibility, or license activation error within 30 days of purchase, our US engineering support team will troubleshoot the issue, issue a replacement activation key, or process a <strong>100% full refund<\/strong> if the technical issue cannot be resolved within 48 business hours.<\/li>\n<li><strong>Wrong Edition Purchased (Upgrade \/ Exchange):<\/strong> If you accidentally purchased the wrong SoftwareTaxer edition (for example, <em>1040 Workpaper Pro<\/em> instead of <em>Schedule C Freelancer Ledger<\/em>), contact us within 30 days and we will deactivate the original key and apply 100% of your payment toward the correct edition or refund the difference.<\/li>\n<\/ul>\n<h3>3. Order Cancellation Policy<\/h3>\n<ul>\n<li><strong>One-Time Purchases (No Unwanted Recurring Subscriptions):<\/strong> All SoftwareTaxer desktop licenses are sold as <strong>one-time perpetual licenses<\/strong> unless you explicitly select an annual firm maintenance plan. You will never be billed automatically without your explicit written authorization.<\/li>\n<li><strong>Pre-Activation Cancellation:<\/strong> Any order may be canceled for an immediate 100% refund prior to license key activation by emailing <strong><a href=\"mailto:support@softwaretaxer.shop\">support@softwaretaxer.shop<\/a><\/strong> or calling <strong><a href=\"tel:+1-800-555-0199\">+1 (800) 555-0199<\/a><\/strong> with your Order ID.<\/li>\n<\/ul>\n<h3>4. Refund Processing Method &amp; Timeline<\/h3>\n<ul>\n<li>Approved refunds are credited directly back to the <strong>original credit card or debit card<\/strong> used at checkout (Visa, Mastercard, American Express, or Discover).<\/li>\n<li>We initiate the refund in our Authorize.Net \/ payment gateway terminal within <strong>1 to 2 business days<\/strong> of request approval, and funds typically post to your card statement within <strong>3 to 5 business days<\/strong> depending on your card-issuing bank.<\/li>\n<\/ul>\n<div style=\"background: #f8fafc; border: 1px solid #cbd5e1; border-left: 5px solid #2563eb; border-radius: 10px; padding: 22px; margin-top: 28px;\">\n<h3 style=\"margin-top: 0; color: #0f172a; font-size: 17px;\">Official Merchant &amp; Customer Support Contact Information<\/h3>\n<p style=\"margin: 0; line-height: 1.75; color: #334155; font-size: 14.5px;\">\n            <strong>Legal Business Entity:<\/strong> SoftwareTaxer LLC (DBA SoftwareTaxer)<br \/>\n            <strong>Registered Business Address:<\/strong> 100 Enterprise Way, Suite 200 [UPDATE STREET ADDRESS], Austin [UPDATE CITY], TX 78701, United States<br \/>\n            <strong>Customer Support Telephone:<\/strong> <a href=\"tel:+1-800-555-0199\">+1 (800) 555-0199<\/a><br \/>\n            <strong>Technical &amp; Billing Support Email:<\/strong> <a href=\"mailto:support@softwaretaxer.shop\">support@softwaretaxer.shop<\/a><br \/>\n            <strong>Credit Card Statement Descriptor:<\/strong> <code>SOFTWARETAXER.SHOP<\/code><br \/>\n            <strong>Customer Service Operating Hours:<\/strong> Monday \u2013 Friday: 9:00 AM \u2013 6:00 PM CST (Excluding US Federal Holidays)\n        <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>30-Day Return, Refund, Exchange &amp; Order Cancellation Policy At (https:\/\/softwaretaxer.shop), customer satisfaction and transparent billing are our highest priorities. We provide a clear, fair, and merchant-compliant 30-Day Refund, Exchange &amp; Cancellation Policy for all SoftwareTaxer digital software purchases: 1. 30-Day Full Refund Window (Unactivated Software Licenses) Eligibility Window: You may request a 100% full refund [&#8230;]\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=63"}],"version-history":[{"count":0,"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=\/wp\/v2\/pages\/63\/revisions"}],"wp:attachment":[{"href":"https:\/\/softwaretaxer.shop\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}