30-Day Return, Refund, Exchange & Order Cancellation Policy

At SoftwareTaxer LLC (https://softwaretaxer.shop), customer satisfaction and transparent billing are our highest priorities. We provide a clear, fair, and merchant-compliant 30-Day Refund, Exchange & Cancellation Policy for all SoftwareTaxer digital software purchases:

1. 30-Day Full Refund Window (Unactivated Software Licenses)

• Eligibility Window: You may request a 100% full refund within 30 calendar days of the purchase date for any SoftwareTaxer license key that has not yet been activated on our license server.
• Restocking / Cancellation Fee: $0.00 (Zero Fees). We never charge restocking or administrative processing fees.

2. Defective Software, Activation Issues & Edition Exchanges (Activated Licenses)

• Technical Support & Free Replacement: If you experience a technical defect, operating-system incompatibility, or license activation error within 30 days of purchase, our US engineering support team will troubleshoot the issue, issue a replacement activation key, or process a 100% full refund if the technical issue cannot be resolved within 48 business hours.
• Wrong Edition Purchased (Upgrade / Exchange): If you accidentally purchased the wrong SoftwareTaxer edition (for example, 1040 Workpaper Pro instead of Schedule C Freelancer Ledger), contact us within 30 days and we will deactivate the original key and apply 100% of your payment toward the correct edition or refund the difference.

3. Order Cancellation Policy

• One-Time Purchases (No Unwanted Recurring Subscriptions): All SoftwareTaxer desktop licenses are sold as one-time perpetual licenses unless you explicitly select an annual firm maintenance plan. You will never be billed automatically without your explicit written authorization.
• Pre-Activation Cancellation: Any order may be canceled for an immediate 100% refund prior to license key activation by emailing [email protected] or calling +1 (800) 555-0199 with your Order ID.

4. Refund Processing Method & Timeline

• Approved refunds are credited directly back to the original credit card or debit card used at checkout (Visa, Mastercard, American Express, or Discover).
• We initiate the refund in our Authorize.Net / payment gateway terminal within 1 to 2 business days of request approval, and funds typically post to your card statement within 3 to 5 business days depending on your card-issuing bank.